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So my name is Thai Hung Nguyen from Better Homes and Gardens Real Estate Premier. I'm the realtor and principal broker of two offices in Northern Virginia and Washington, DC. The pandemic of COVID-19 has affected our business quite a bit. And as realtors, it's, our job is mainly to take care of homebuyers, sellers, tenant, landlord, things like that. And it has, it's affecting us in different dynamics, one of which would be our safety practice. And if never before we practice it, safety, when we go show houses to clients or we go and meet up with clients. First and foremost, using mask. We use a lot of homemade mask, and, like, I use homemade masks. Every time I go and meet up with clients, and most of my clients, probably 99.9%, they use the same thing. Some people use N-95 masks, but homemade masks, that's what we're using right now. Second thing is the hand sanitizer as well as wipes, disinfectant wipes. We do that a lot, and pretty much every time we go meet up with clients, we walk out of showing your house, we disinfect ourselves. It sounds strange, we've never done it before, but now this is the normal. If we don't have, if some agents don't have this, what they do is they wash hands when they arrive at the house with the water and handsoap.

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Second thing that we, as realtors, it affects us in a way that now a lot of realtors start to adapt and embrace new technology: livestream, virtual open houses, and livestream virtual tour of the home instead of having the client physically come to visit the home. It has never done before, and as you can see, nowadays, we have even more virtual tour, virtual walking tour, on pretty much all the web portals of any home listing. The other thing that we have to do now is we, all the realtors, now have to stay ahead of the market. We got to understand the market condition, how it changed. It's pretty much changing day to day basis. And that's including the mortgage interest rate, the mortgage condition, as well as the home, the home selling market too. Things change every day. Last but not least is to bring out the goodness of everyone, including the realtor and everyone around us. Realtors, always known as care and support for the community, is now moving forward. This is a time where they really shine. We have had realtor who really support the community. They giving back to supporting small businesses who are suffering. At our company, we're giving out $25 for each agent to spend to support local businesses, and that just a small token of appreciation and supporting each other. And the good thing, well, the pandemic is bad for humankind. But it bring out one really good thing of everyone, is a kind heart and to care for each other.